Thanks for shipping with Fresh Heritage.
We want to make sure you have the best experience and we guarantee total customer satisfaction with the items you purchase. Below find our policy on returns.
You have a 30 day money back guarantee on product.
If you have received your item(s) defective or incorrect:
- we will exchange with no questions asked.
- We do require a photo or video of the defective product as evidence prior to issuing a replacement.
- email us at support@FreshHeritage.com
If you ordered the wrong item and would like a refund or exchange:
- Simply return the item which must be unopened in it's original packaging within 30 days of delivery for a full refund. Be sure to include your packing slip and/or order information in the box.
- We do not cover shipping cost for return in this scenario.
- Our policy lasts 30 days starting from the day item(s) were delivered. If 30 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange.
- Due to COVID-19, we are unable to process exchanges.
To receive a full refund, we require that you mail in the faulty product.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.